Privacy Policy

Security and Transparency for Your Data

This English version is provided for convenience only; the German version is legally authoritative. The protection of privacy is the foundation of a trusting collaboration. To ensure a secure experience on this website, personal data is processed in strict compliance with all applicable data protection regulations. We attach great importance to handling information transparently. The following privacy policy provides a detailed overview of which data is collected for which purposes, how it is processed and used, and who to contact with any questions in this regard.

This privacy policy informs you, in accordance with Art. 13 and 14 of the General Data Protection Regulation (GDPR) as well as the Austrian Data Protection Act (DSG) and the Telecommunications Act 2021 (TKG 2021), about the processing of your personal data when you visit our website.

Controller

Dometrics GmbH

Stuckgasse 1/10

1070 Vienna, Austria

Email: info(at)dometrics.at

Your Rights as a Data Subject

You have the following rights vis-à-vis us with regard to your personal data:

• Right of access (Art. 15 GDPR): You may request information about the data we process.
• Right to rectification (Art. 16 GDPR): You may request the correction of inaccurate data.
• Right to erasure (Art. 17 GDPR): You may request the deletion of your data, provided no statutory retention obligations apply.
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR): You may object to the processing of your data where it is based on legitimate interests.
• Right of withdrawal: You may withdraw any consent you have given at any time with effect for the future.

To exercise your rights, please contact: info(at)dometrics.at

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the Austrian Data Protection Authority:

Österreichische Datenschutzbehörde (Austrian Data Protection Authority)

Barichgasse 40–42

1030 Vienna

Phone: +43 1 52 152-0

Email: dsb@dsb.gv.at

Website: https://www.dsb.gv.at

Hosting & Server Operation

Our website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. When you access our website, the hosting provider automatically records server log files containing your browser, operating system, referrer URL, hostname of the accessing computer, and the date and time of the server request. This data is processed exclusively to ensure trouble-free operation and to improve our services, and does not allow identification of a specific person.

Legal basis: Art. 6 (1) (f) GDPR (legitimate interests).

Contact by Email

If you contact us by email, your details, including the contact data you provide, will be stored by us for the purpose of processing your inquiry and for possible follow-up questions. We do not pass on this data without your consent. The data entered in the email is processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR) or for the performance of a contract or pre-contractual measures (Art. 6 (1) (b) GDPR). You may withdraw your consent at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected.

Cookies & Consent

Our website uses cookies and similar tracking technologies. Cookies are small text files that are stored on your device. Pursuant to § 165 (3) TKG 2021, your express consent is required for the setting of cookies that are not technically necessary.

When you first visit our website, a cookie banner is displayed through which you can give or refuse your consent. You can withdraw or adjust your consent decision at any time with effect for the future – either via the consent management tool (CMP, e.g. "Cookiebot", "Usercentrics", "Real Cookie Banner") provided on our website or by deleting cookies in your browser settings.

We distinguish the following cookie categories:

• Technically necessary cookies: These cookies are required for the operation of the website and cannot be refused. They do not store any personal data for marketing or analysis purposes.
• Analytics cookies: These cookies enable us to analyze website usage. They are only set after your consent.
• Marketing cookies: These cookies are used to serve you relevant advertising and to measure the effectiveness of our advertising campaigns. They are only set after your consent.

Google Tag Manager

We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a tool for managing website tags and loads further tracking services based on your consent decision (cookie banner). Google Tag Manager itself does not store any personal data and does not set cookies in normal operation. The Tag Manager is only activated after your consent has been given for the respective service category.

A data processing agreement (DPA) pursuant to Art. 28 GDPR has been concluded with Google.

Legal basis: Art. 6 (1) (a) GDPR (consent) in conjunction with § 165 (3) TKG 2021.

Google privacy policy: https://policies.google.com/privacy

Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4), a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies and similar technologies to analyze the use of our website. The information generated – in particular your (truncated) IP address, pages visited, time spent, device used and browser type – is transferred to Google servers and stored there. Servers are located in the EU or EEA; a transfer to the USA cannot be entirely ruled out. Google LLC has certified under the EU-U.S. Data Privacy Framework (DPF), which ensures an adequate level of data protection for transfers to the USA.

We have activated IP anonymization so that your IP address is truncated by Google before storage. We have also concluded a data processing agreement (DPA) with Google. The data collected is used exclusively on our behalf to analyze website usage and improve our services.

Google Analytics sets the following cookies:

• _ga – distinguishing users, storage period: 2 years
• _ga_XXXXXXXX – session state, storage period: 2 years

Google Analytics is only loaded if you have consented to the "Analytics" category in the cookie banner. You may withdraw your consent at any time. In addition, you can permanently prevent collection by Google Analytics by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.

Legal basis: Art. 6 (1) (a) GDPR (consent) in conjunction with § 165 (3) TKG 2021.

Google privacy policy: https://policies.google.com/privacy

Google Ads & Conversion Tracking

We use Google Ads (formerly Google AdWords), an online advertising service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to advertise our services on search results pages and in the Google advertising network. As part of Google Ads, we use conversion tracking: if you click on one of our ads, a conversion cookie is set on your device. This cookie expires after 30 days and is not used for personal identification. With the help of this cookie, we and Google can track whether you performed a certain action (e.g. submitting a contact form) on our website after clicking on an ad.

In addition, we use Google Ads Remarketing to address website visitors with targeted ads on other websites. For this purpose, Google sets a cookie in your browser that anonymously records your visit and your user behavior on our website.

Google Ads is only activated if you have consented to the "Marketing" category in the cookie banner. You can deactivate interest-based advertising in the Google ad settings: https://adssettings.google.com/.

Legal basis: Art. 6 (1) (a) GDPR (consent) in conjunction with § 165 (3) TKG 2021.

Google privacy policy: https://policies.google.com/privacy

Meta Pixel (Facebook Pixel)

We use the Meta Pixel, an analytics service provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The Meta Pixel enables us to measure the effectiveness of our ads on Facebook and Instagram (conversion tracking) and to re-target website visitors (remarketing/custom audiences). During your website visit, the Meta Pixel records actions such as page views, clicks or form submissions and transmits this information to Meta.

Data may be transferred to the USA in this process. Meta Platforms Inc. has certified under the EU-U.S. Data Privacy Framework (DPF). We have concluded a joint controllership agreement pursuant to Art. 26 GDPR (Page Controller Addendum) with Meta.

The Meta Pixel is only activated if you have consented to the "Marketing" category in the cookie banner. You can object to the use of your data by Meta for personalized advertising in your Facebook settings: https://www.facebook.com/settings?tab=ads.

The Meta Pixel sets the following cookies:

• _fbp – identification of browsers for the provision of advertising products, storage period: 3 months
• _fbc – storage of the last click on a Facebook ad, storage period: 3 months

Legal basis: Art. 6 (1) (a) GDPR (consent) in conjunction with § 165 (3) TKG 2021.

Meta privacy policy: https://www.facebook.com/privacy/policy/

Microsoft Clarity

We use Microsoft Clarity, a web and behavioral analytics service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA (European representative: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland). Microsoft Clarity creates heatmaps and records sessions (session recordings) to analyze user behavior on our website and improve the user experience. Mouse movements, clicks and scrolling behavior are recorded anonymously. Personal input (e.g. passwords, payment data) is automatically masked and not recorded.

Data may be transferred to the USA. Microsoft Corporation has certified under the EU-U.S. Data Privacy Framework (DPF). We have concluded a data processing agreement (DPA) pursuant to Art. 28 GDPR with Microsoft.

Microsoft Clarity is only activated if you have consented to the "Analytics" category in the cookie banner. You can object to data collection by Microsoft Clarity at: https://privacy.microsoft.com/.

Microsoft Clarity sets the following cookies:

• _clck – persistent user ID for session analysis, storage period: 1 year
• _clsk – linking page views of a session, storage period: 1 day
• CLID – first-time recognition of the user on the website, storage period: 1 year
• MR – checking whether cookies need to be renewed, storage period: 7 days
• SM – synchronization of the MUID cookie across subdomains, storage period: session

Legal basis: Art. 6 (1) (a) GDPR (consent) in conjunction with § 165 (3) TKG 2021.

Microsoft privacy policy: https://privacy.microsoft.com/en-us/privacystatement

Third-Country Transfers

Some of the services we use (Google, Meta, Microsoft) transfer personal data to the USA. These companies have each joined the EU-U.S. Data Privacy Framework (DPF), which has been recognized by the European Commission as a basis for adequate data protection for transfers to the USA (adequacy decision of the European Commission of 10 July 2023). In addition, we rely on Standard Contractual Clauses (SCC) pursuant to Art. 46 (2) (c) GDPR.

Data Security

We take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our website uses SSL/TLS encryption (recognizable by the "https://" in the address bar of your browser).

Currency of this Privacy Policy

This privacy policy is dated April 2026. We reserve the right to update this privacy policy at any time to adapt it to changes in the legal situation or in our data processing practices. The current version is available on our website.